An important step for the growth of your business is to build customer loyalty to the business.

A real estate investment client of mine (let’s call him Paul) came to me recently with an interesting and not uncommon dilemma.

He has a great salesperson in his business who looks after many of his clients.

However, Paul feels as though he is losing personal contact with the clients due to his stellar salesman. He is worried that if the salesman leaves, he could very easily take many of the clients with him. So how does Paul reconnect with clients without overstepping what his salesperson is doing? Continue reading

I had an article to write – but I thought I’d better tidy my desk first.

Sound familiar.

Imagine the space this article fills as blank.

Imagine the time and energy it might have taken someone who procrastinates to: 1) think about doing the article, 2) put it on a list of “to dos,” 3) talk about doing it, 4) promise themselves they’ll start it tomorrow, 5) promise they will definitely start it tomorrow, 6) promise…well, you get the point. Continue reading

I sometimes describe what we do in helping business owners to take their business to the next level is a bit like changing the engine on a 747 – while it’s in the air.

Because while they are reconstructing for business growth and strength, they still have clients to service, products to deliver and the everyday activities of a business to continue. Continue reading

Most entrepreneurs and small business owners – at some point – dream of the time when this thing they are creating will give them freedom. Financial freedom and the freedom to fulfil the rest of their dreams.

The sad reality is that so few do it.  In fact, the figures tell us that only 4% of start-up businesses make it to ten years.  4% last ten years.  The rest fall by the wayside. That’s a 96% failure rate – which is horrifying.

So why is this happening? Continue reading

I say mystery because you hear every business owner saying that they need systems. Everyone knows that they need them and that healthy productivity of the business depends on them. Problem is, few know what they really look like or how they work.

So, we can begin with the definition of a system. In business, a system is a way of getting the same result or outcome repeatedly. Continue reading