Q: In past columns you have talked about measuring everything. This seems to me to be a waste of time and energy. I realise there are things I need to measure, but where do I draw the line of common sense? Continue reading
Q: My time seems to be constantly taken up responding to staff questions about a whole variety of subjects from aspects of their normal everyday work to unusual situations and how to handle them. As a result I never seem to get my own work done. How can I get them to think? Continue reading
Q: What characteristics should I look for when hiring a manager? So far I have had two who have not worked out and I’m gun shy about hiring another.
Michael Gerber, author of the best selling small business book, The E-Myth Revisited, believes there aren’t any bad managers; only untrained managers, unmanaged managers, managers operating without a management system or managers expected to produce miracles without the right perspective and without the right tools and training. Continue reading
Q: My operations manager has also taken on the responsibility of managing the marketing for our business, however, I am not sure how to guide him or how to advise him on marketing strategies. And right now we need it. Help! Continue reading
Q: I cannot afford a full-time sales person. What is the best way to incentivise someone? A base plus a % or just a %? With or without expenses? Continue reading