Q: I have been noticing that our customer service is erratic and generally dependent on who is dealing with the customer. Some are great and some are ordinary. How do I begin the build a culture where it is expected? Continue reading
This question and answer series of articles provides scenarios for business owners to find answers to business frustrations.Q: How do I apply the things you talk about in your column to a one person business? Continue reading
As a business grows, the need for organisation becomes imperative. Organisational thinking and structure are essential for getting the most from your business and yourself, as well as for being able to achieve balance between your business and your life. Your starting point is your company’s organisational chart. Creating one solves a lot of problems and answers many questions as to how you can co-ordinate the work of the business so that it runs efficiently and produces the results you need. Continue reading
As a business grows, the need for organisation becomes imperative. Organisational thinking and structure are essential for getting the most from your business and yourself, as well as for being able to achieve balance between your business and your life. Your starting point is your company’s organisational chart. Creating one solves a lot of problems and answers many questions as to how you can co-ordinate the work of the business so that it runs efficiently and produces the results you need. Continue reading
This question and answer series of articles provides scenarios for business owners to find answers to business frustrations.
Q: I’m beginning to realise that doing business and running a business are two separate things. However, I’m not really clear on how I need to be thinking to run the business and make it really successful. Continue reading