You’ve heard all the talk about systems and their importance, but you’re not sure where to start. Well today I’ll be sharing with you what a system should look like and how you should go about putting them in place.

I will start by defining what a system is? It’s a way of performing any given task in a consistent way that will give a predictable outcome.

The next questions should be, in relation to a specific task, what does the system need to accomplish and who is responsible or accountable for the outcomes? Then get their buy-in and contribution to the development, because without that they will have little incentive or enthusiasm for its success. Now begin developing the system by stating the outcome.

Next: what are the resources that anyone driving this system will need? These may be as simple as a pen and paper, computer database, application forms, a script or any number of various resources, including people. What are the key elements or steps that need to take place, by whom and by when? Keep the steps simple. If a single step sounds complicated, break it down into smaller steps. Finally, define the standards by which you want this particular activity done. Standards usually relate to quantity and quality; how often, how many; what manner; courtesy and politeness, correctness of data and so on. Once it is done, it doesn’t mean you are done. You may need training (cue for a training process). You will need to ensure that you have understanding of why this system is being put in place. To have your new systems implemented seamlessly you will need to draw on your own bank of leadership and management skills. Systems need to be adopted not imposed if they are to be assimilated into your business.

Our business coaches and their clients dedicate weeks and months addressing systems and developing business systems strategies. This article is just the tip of the iceberg, but I hope it helps you get started.

Until next time…

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