Among your terrific staff, you have one unmotivated employee who is not only not performing, she has a really negative attitude in the office. Despite sending her to a motivation coach, she still struggles.
What’s the solution?

The very first thing to do is to have a one on one with either her manager, or if there is no designated manager, the person who employed her, to find out what’s really going on. There is clearly a problem and it needs to be uncovered. If you all hired her, your problem could lie in the fact that there doesn’t seem to be any clear reporting lines and it’s perceived as three against one.

Her negative attitude, may stem from something external, but if it’s internal, you all need to get to the bottom of it, and you owe it to her and to yourselves to do this openly and honestly.

You need to look at what was promised when you hired her. Has that come to fruition or is she experiencing disappointment and frustration? Does she have the necessary tools and training, and the capability?

Sending her to a motivation coach is a supportive move. However, if the root of the problem is at work, you should be looking there first. Motivation needs a positive platform on which to operate.

If your discussion does not provide constructive answers, and the issue is not solvable within the business, maybe she should be in another role or even another practice.

It’s possible you are using up a lot of energy worrying that this person may leave. If you can’t find a solution, your real worry will be the energy and focus expended by both parties if she stays.

Until next time…

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