Tag Archives: employees

Boss or Leader?

Management is something many people strive for in their careers. There are many different styles of management, but is being the “boss” sometimes different then leading your team? Every leader can be a boss, but every boss cannot be a leader. Even though the terms have two totally different meanings, it is possible to be in a managerial position and uphold all of the qualities to become great, here are some tips and tricks to help to you:

  1. Listen and learn to do it openly. Listen to your employee’s questions and concerns. While being in a management position means you are one of the head honchos, sometimes YOUR employees see more from being on the inside or working directly with customers then you may.


  1. Respect and value your staff. Get to know each one of your staff members on a first name basis and even a little about them. They are not only assets to your business, they are people too, be personable, it will make your staff happier.


  1. Give feedback. Giving feedback to staff and just flat out communication is a must. It lets people know where their strengths are, and how to fix their weaknesses. A once in a while, “hey team you did awesome this week!” isn’t going to hurt anyone!


  1. Make sure your staff is well trained and everyone understands their responsibilities.


  1. Support! Support your staff and make resources available for support so there is never any confusion.


  1. Be a role model and a mentor. This is the part where the difference between “boss and leader” comes in. You can be there for your staff and help them be the best they can be, while still holding your managerial position. There’s a difference between mentoring and helping rather than just saying “you’re not doing it correctly”.


  1. Establish equal relationships with your team. So very often favorites are chosen, and this very well may lead to stress and tension, which is not good for business.


Don’t let power get to your head and become the bad guy. You do not have to become “best friends” with your staff- but saying thank you from time to time goes a really long way. Many times, employees do not feel appreciated enough in the work place. For example, if you have ever watched the show on CBS, Undercover Boss? Senior executives in companies go undercover in their own companies to see how things are run, what they can be improved and to reward hard-working employees that go unnoticed.

So motivate and help your employees learn now! Don’t be afraid to train, and set goals for your team. Under-promise and over-deliver, and never take credit for your employee’s achievements. Communication is key.

Building Your ‘A’ Team – Part Six

Building your A Team

In this Building Your ‘A’ Team series, we have been covering customized system and processes for hiring and recruiting. This week, I’m covering the Long Interview.

The Long Interview

First, look back at the Flash Interview and see what that told you about the applicants. Notice how it’s generally all about qualities and attitudes.

Think about the qualities you want: enthusiasm, keenness, willingness to learn, common sense and so on.  Continue reading

Building Your ‘A’ Team – Part Five

team seminar

Last week, I introduced you to a new hiring/recruiting process I will be referring to as the Information Seminar and Flash Interviews. As promised, today I will be going over the process of this system.

So, here’s the process…

Once you have screened or filtered your responses, someone will call them all using the same script, which will go along the lines of: Continue reading

Building Your ‘A’ Team – Part Four


Last week, I promised to share with you the most fantastic interview process that is not the stock standard way of conducting new employee interviews.  Believe me, it works brilliantly. It will save you tons of time and will deliver the best results. If you follow the steps exactly, you will be so excited, you will never do it the old way again.

This system may take you out of your comfort zone.  But hey! That’s the way we all grow – by doing something outside our comfort zone.  And, as I promised, do this once and you will want to do it this way every time in the future. Continue reading

Building Your ‘A’ Team – Part Three


Remember marketing again? When you are marketing to attract your target customer and a sale is made – your business must the deliver on what was promised in the sales process.  Once you employ someone, you need to make good on delivering everything you promised during the recruiting and hiring stages. This is key to building your team.

Step 1: Recruiting

–Getting clear on the position requirements – Organisation Chart and Job Agreement in place
–Getting clear on the type of person: their skills, their experience, their values and attitude
–Developing your message
–Putting your message out there
–Fielding the responses in readiness for the next stage

Continue reading